- Home
- Business Support
- Application Development Support
Application Development Support
The Applications Development Division has been implementing and supporting custom solutions since the mid 1990's and have an extensive team of consultants and support analysts to cater for your support and maintenance needs.
Should you require assistance with an application covered under a support and maintenance agreement, you can contact us as follows:
- Telephone: +353 21 452 1050
- Email: iesupport@avnet.com
- eHEGS Frequently Asked Questions
In order to ensure we can process your query effectively, can you please provide the following information with each query:
- Application Details (Name, Version, Environment)
- Your own contact details, or those of the person with whom we should make contact for further information
- Description of the problem
- Business Impact of the problem
- When the problem occurred
- Was the problem a once off problem, or is it a recurring problem?
- Can the problem be readily reproduced?
- Is the problem confined to a subset of your user base?
- Were there any recent changes to the environment, data, application version, or usage pattern that may have coincided with the discovery of the problem?
- Details of investigative work carried out to date
- Details of any workarounds that have been / can be adopted while we are investigating the problem
For more information on our offerings email Joanne O'Connor on joanne.oconnor@avnet.com or call 01 6204934
 |
 |
 |