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ClientCare

ClientCare has been implementing and supporting BMC Software Solutions since the mid 1990's. We have an extensive team of technical consultants and support analysts to cater for your support and maintenance needs.

• Client Solutions are fully integrated with BMC's Global Account Support Process
• Your first point of contact is with a BMC Certified Consultant - not a call centre!
• Our local experts are familiar with the market and our Customers Business
• Our consultants are ITIL Managers V3 Certified and Prince 2 Certified

Incident management
Submit new incident, view/update an existing incident or request a login. (login required)

Knowledge Base
Search our Knowledge Base for resolutions, documentation & FAQs. (login required)

Licensing & Password
New and existing Licences and Passwords: iesupport@avnet.com

Product documentation
Find your product documentation in the Supported Product A-Z List.

Support Contracts
List of support Contracts available from Client Solutions.

Availability & Compatibility
Query supported product availability and compatability. View withdrawn product lists.

Support Tips & Tricks
Check out this months Support Tip or view the Support Tips Archive.

• Downloads, Patches & Fixes
  View & Download Products, Patches, PTFs, Fixes, FTP and Installation Guides.
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