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SAP Support Service

We at Client Solutions have been providing support to our SAP customers since 1997 and we know the challenges you face.

We can provide options ranging from a fully outsourced managed service through to specialised support in specific application areas. Using our Service Desk, you can raise and  monitor support calls. We use ITIL best practise standards to ensure that your calls are dealt with as efficiently as possible, and so that response times meet and often exceed our agreed Service Level Agreement (SLA).

We can also provide remote monitoring for your systems and anticipate and deal with potential problems before they arise. We will always provide proactive support for your systems, often suggesting better ways of doing things, rather than simply fixing problems.

Our experienced, locally-based support consultants can quickly respond to your calls by accessing your systems remotely, and can also work on-site if required. We aim to resolve support issues as quickly as possible to minimise the disruption to your business users and, ultimately, your business.

SAP Support

Our flexible Hour Bank™ offering can be used to deal with normal service requests (user queries, system errors etc), or changes to current functionality to ensure that your system is continuously improving to meet your demanding business needs.
 
We can also provide process improvement and optimisation workshops with your key users, and training if required, so you can ensure that your business processes are working as efficiently as possible.
 
By working with Client Solutions' support team, you can mitigate risk to your business, reduce the Total Cost of Ownership (TCO), and leverage value from your investment in SAP - thus ultimately saving you money.

For more information:

• Email: denis.oleary@avnet.com, tel: +353 (1) 620 4879
• Register your interest in our SAP Support Service