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Customer Relationship Management

The CRM functionality in SAP Business All-in-One is based on industry leading SAP CRM product, tailored for midsize companies.

Features include:

• Marketing – Align marketing processes, drive customer demand, and increase marketing ROI.
• Sales – Acquire, grow, and retain profitable relationships.
• Service – Drive service revenue and profitability.
• Interaction center – Build customer loyalty, cut costs, and boost revenue; effectively handle activities such as e-mail, telemarketing, telesales, and customer service.
• Reporting and Analytics – Make quick, effective decisions; generate and convert more leads; track opportunities; close more deals.
  
  
  With the pre-integrated CRM and ERP functionality in SAP Business All-in-One, you can manage all aspects of customer relationships and operational processes from start to finish.

Learn More

• Get an overview – Read the Improving Customer Relations with SAP Business All-in-One solution brief (PDF).
• Get the details – Read the CRM with SAP Business All-in-One solution in detail (PDF).
• View a demo – Watch SAP Business All-in-One: Customer Relationship Management. See how SAP Business All-in-One allows you to efficiently and effectively track and qualify a sales opportunity, create a sales quote, convert it to a sales order, and analyze the sales pipeline.