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BMC| IT Help Desk Software Solutions

Avnet provide BMC IT Help Desk Software Solutions for both Mid Market and Enterprise. One size does not fit all! All solutions are ITIL compliant.

To speak to us regarding ITIL or to register for a FREE 30 DAY TRIAL OF REMEDYFORCE - just register below.

BMC Service Desk Express Suite, offers an easy-to-use and easy-to-implement support automation tool designed to help midsized IT organizations reduce costs and gain control of IT processes, such as Service Help Desk, Asset and Change Management, according to IT Infrastructure Library (ITIL) best practices. More

BMC Remedy Service Desk, Asset Management, Change Management, and SLA management solutions integrate with Knowledge Management, the award-winning BMC Atrium™ CMDB and other key Business Service Management solutions to help you manage IT from the perspective of the business. More

Incident Management

The xMatters solution sends the right information to the right person on the right device at the right time and ensures the sender always gets a response, making IT operations and service support more competitive, more agile and more valuable for incident management. The result is the consolidation of disparate systems and processes, fewer false alarms, more optimized processes and rapid efficiency returns using incident managementMore

IT Infrastructure Library - ITIL

To effectively implement ITIL best practices, you should:

  • Implement ITIL functions together to streamline adoption
  • Integrate and automate best practices using software-based tools
  • Leverage a configuration management database (CMDB) to increase sharing and accuracy of information across IT

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