IT Infrastructure Library - ITIL
To effectively implement ITIL best practices, you should:
- Implement ITIL functions together to streamline adoption
- Integrate and automate best practices using software-based tools
- Leverage a configuration management database (CMDB) to increase sharing and accuracy of information across IT
ITIL VERSION 3:
BMC provides software solutions that integrate and automate best practices outlined in the following ITIL volumes:
Service Support Solutions
Address the service desk function plus Incident Management, Problem Management, Change Management, Release Management and Configuration Management.
Service Delivery Solutions
Include best practices that address Service Level Management, Availability Management, Capacity Management, Continuity Management and Financial Management.
The Business Perspective Solutions
Focus on maintaining alignment of IS services with business requirements and maintaining alignment of various internal groups with each other.
ICT Infrastructure Management Solutions
Include Network Service Management, Operations Management, Management of Local Processors, Computer Installations and Acceptance, and Systems Management.
Support for the Growing Importance of Business Service Management
This whitepaper addresses ITIL V3 questions and explains how ITIL V3 can help organizations achieve Business Service Management (BSM), an approach for managing IT from the perspective of the business by prioritizing IT resources and activities according to impact on business services.
ITIL V3 - What's it all about?
Now that ITIL Version 3 has been released, you probably have many questions about it. Can this version of ITIL really provide better guidance so IT departments can work more efficiently, even in a cost-constrained environment? Will the new release of ITIL help IT organizations reduce the time it takes to complete IT implementations and make deployments run more smoothly? Will current ITIL processes, such as incident and problem management, go away, be modified, or evolve into more useful forms? What are the major differences between ITIL V2 and ITIL V3.
What's New in ITIL V3: Understanding the changes in the latest ITIL release
The growing popularity of ITIL reflects the substantial impact that these best-practice guidelines can have on a company's IT and business performance. Now, with the recent release of ITIL V3, this positive impact will be greater than ever.
Needless to say, the ITIL V3 books are packed with helpful information for IT professionals and business leaders but as you start down the path toward ITIL V3, you may be interested in a high-level snapshot of what to expect.
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