• Home
• Partners
• BMC Software
• Magic Service Desk

IT Service Desk (Magic Help Desk)

BMC IT Service Management products help growing midsized businesses that are under extreme pressure to reduce costs and expedite service by keeping IT informed, connected, and aligned with the business. In addition, these products work together to provide an integrated ITIL compatible consolidated help desk solution. While each of the following BMC IT Service Management solutions can be implemented independently for quick return on investment (ROI), they ultimately function together to deliver improved alignment for your midsized business. Watch our 3-minute video on Service Desk Reporting 

• BMC Service Desk Express Suite is an easy-to-use and easy-to-implement browser-based help desk tracking automation tool. It offers a flexible architecture, which makes it an ideal help desk tracking software for the service needs of many departments. Powerful workflow delivers superior service and reduces operational expenses, while interactive graphical reporting displays the data you need to make informed business decisions.
• BMC Configuration Manager Express provides hardware and software asset discovery, policy-based automation of application management, patch management, inventory management, and software usage tracking. It allows you to reduce costs, improve quality of service, optimize your IT assets, reduce risks of compliance, automate inventory management, and improve the effectiveness of your Help Desk.
• BMC Knowledge Management Express is a complete knowledge management IT solution that allows you to build, maintain, and measure the success of your knowledge base, while improving service and reducing resolution time by capturing and managing solutions created and identified by your service desk and IT staff.
• BMC Service Desk Express Change Management software is based upon best practices, and it enables midsized businesses to automatically link incidents, problems, and changes, and then define root causes, create a plan for implementing the change, assess business risks, and obtain approvals so you can minimize impact and increase productivity.
• BMC ITSM Express offers a modular, integrated service, performance and compliance solution designed specifically for midsized business.