Remote Support Best Practices: Support Everything, Anywhere
Do you support multiple OS and devices types? Are your users demanding support when they are away from the office?
Bomgar’s unified remote support solution can help as it provides secure, efficient support from one screen for a variety of platforms including:
- Windows 95 through Windows 7
- Mac OS X and up
- Multiple distributions of Linux
- Windows Mobile
- Blackberry
With Bomgar, you can securely support any device whether down the hall, at a coffee shop or across the global. Learn more about Bomgar’s multi-platform support.
Best Practices Case Study: Massachusetts Institute of Technology (MIT)
The MIT services desk provides support for a variety of end-users – faculty, staff and students – running a number of operating platforms.
They tried Citrix Online’s GoToAssist and pcAnywhere, but these solutions did not provide the multi-platform support their customers demanded. These other service providers also required MIT to run their data through a third-party server.
They chose Bomgar, an appliance-based remote support solution because they can support multiple platforms and control access to sensitive data because the appliance is deployed onsite behind existing security measures.
Read the full case study to see how MIT reduced onsite support visits, improved IT productivity and increased customer satisfaction.
“We have to provide support to all of our users regardless of what operating platform they use. Bomgar gives us the ability to support Windows, Linux and Mac environment, all with the same software tool.”
- Chuck King | Departmental IT Resource Team Leader, Mass. Institute of Technology
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