Support Best Practices: Secure Remote Administration & Unattended Systems Access
Are you ready to simplify the access, maintenance and administration of unattended systems – regardless of location? With Bomgar’s Jump Technology, support reps can securely support servers, desktops, terminals and point of sale systems from one screen – on or off your network.
Key Business Value
Accelerate and simplify access to critical systems and devices
Simplify remote administration and systems maintenance
Improve system availability
Eliminate travel costs
Improve security - Track and audit all system access and changes
Learn how your support reps can access unattended systems without having to travel to offsite locations.
What Makes Jump Secure?
Because all Jump sessions run through the Bomgar appliance, security measures are ensured for traditional and jump sessions. Bomgar’s on-site deployment, granular access controls and automated audit functionality guarantee your sensitive data stays protected.
Read about Bomgar’s robust security controls for unattended support.
Customer Spotlight: Innovative Control Systems
ICS tried using LogMeIn, Citrix Online’s GoToAssist and pcAnywhere to remotely access their customers’ remote POS terminals and other systems. These solutions either cost too much or didn’t work properly.
ICS selected Bomgar to connect to remote systems from a single remote support solution. With Bomgar’s technology, ICS doesn’t have to depend on the customer to be present to resolve issues or install security updates.
Without access to unattended systems, ICS could not guarantee uninterrupted service to their customers. Learn how Bomgar helps them keep customers online and making money in this case study.
"Bomgar is the only solution on the market that allowed us to connect with our customers with or without their intervention, while simultaneously keeping the customer in control."
- Joe Jennings | Network Administrator | Innovative Control Systems
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