KANA
Analysts pick KANA as a top choice for customer self-service: Self-service can be a winner for your customers and your support center. It can enrich the quality of the customer experience with always-available answers while reducing call volume. But self-service must do more than simply offer search. To make sure customers succeed, great self-service must assist them throughout the online interaction.
That's why KANA Customer IQ is such a proven success and why a major analyst ranks KANA as a top self-service provider. KANA Customer IQ intelligently guides customers at every step of their self-service interactions. An easy fit into your existing Web site, the self-service software goes far beyond simple search with multiple retrieval methodologies that help customers refine their questions and advise them as to the most likely answer. Whether they need answers to simple questions about products or help understanding how to fill out a complex application, KANA Customer IQ makes sure customers have an exceptional self-service experience and resolve their inquiries the first and every time.
