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Training:
ITIL V3 Overview: 1-day

Price:
On application

Available dates:
On demand (English)

Code:
ITILV3

Overview:

This 1-day course introduces IT Infrastructure Library (ITIL) V3 and its proven processes for successfully managing IT infrastructures. Participants gain awareness of ITIL V3 methodologies, concepts and terminology.

Objectives:

• Provide a high level overview of the ITIL Framework and Best Practices IT Service Management
• Develop an understanding of the integration of the processes
• Create a commercial awareness of the activities of ITIL
• Define IT Service Management (ITSM)
• Identify the Service Lifecycle
• Identify the purpose of each phase in a lifecycle and corresponding ITIL processes
• Define the next steps toward increasing ITIL knowledge
• Applying ITIL: How an organisation can apply ITIL to get the most out of it

Intended Audience:

Courses can be tailored to each Companies requirements and run in-house or on site. Contact us for details and to schedule a course to meet your requirements.

Prerequisites:

The processes covered are
Module 1: Introduction to IT Service Management
Module 2: Service Strategy
Module 3: Service Design
Module 4: Service Transition
Module 5: Service Operation
Module 6: Continual Service Improvement

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