Services
The ImageCare program ensures once your customer has purchased the right document capture solution, down-time caused for any reason is minimised and your image as the solution provider is protected. The ImageCare program is an efficient and affordable range of manufacturer approved specialist services offering:
ImageCare Maintenance
Document management is often part of a mission critical business process. ImageCare provides a one-stop point of contact for the maintenance contract, the terms, the call-centre and all the responsibility for all the document capture products on-site.
How does it work?
- One contract and contact number for all technical support
- Manufacturer approved services
- Priority access to Avnet's specialist document management technical support team
- Contract administration and management of the renewal service
- Assistance with escalation and direct access to the manufacturers.
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ImageCare Disaster Recovery
Standard maintenance contracts are designed to minimise the impact of an occasional malfunction/failure of both hardware and software. Damage or loss, caused by unexpected hazards such as fire, smoke, water, collisions, explosions, theft, lightening or malicious damage, are outside the cover offered by standard maintenance contracts. Under the Disaster Recovery contracts, Avnet will arrange for a next-day installation at the client's premises or at another facility. This service is intended to allow critical applications to continue while longer-term solutions are organised.
ImageCare Disaster Recovery includes:
- Speedy Hardware Replacement
- On-site installation
- Assistance with System and Data Recovery
- Continuity of on-site maintenance
- Options to extend equipment loan
- On-going consultancy.
ImageCare Rentals
For those situations where a product solution is not necessarily a permanent requirement, such as back-file conversion, software development projects, seasonal demands and one time projects, ImageCare™ Rental packages can give you maximum flexibility.
The rental period can last as from 2 weeks to an unlimited period. This enables you to undertake major projects at your own pace without making a sizeable investment. ImageCare Rental packages include:
- Delivery, installation, de-install and return shipment costs
- Next day on-site maintenance (mainland UK)
- No refurbishment charges
- Interface cards and cables
- Technical support hotline 9:00 - 17:00. Free of Charge
- Option to buy at a competitive price during or after the rental period
ImageCare Training
Many document imaging systems fail, not because of the equipment but because initial operator training has not been implemented. Avnet is able to offer operator and "first" time support training modules. Training can be carried out at Avnet's purpose-built training facilities (THE [resource]), where use of the fully equipped demonstration facilities may also be utilised. If best suited, training can also be delivered on site, using your own equipment and systems.
Training can vary depending on the level of training required and can be tailored to match your requirements exactly - whether that involves basic scanner maintenance through to advanced forms design or simply generic training on the subject of data capture.
ImageCare Consultancy & Professional Services
Avnet offer pre-sales consultancy services, to both the channel and to end users, to independently provide information on factors and influences that need to be considered. As well as listening, advising and assisting at both the pre and post installation stages.
Through the acquisition of Headway Technology in December 2007, Avnet have been established in the EDM Market since its conception on the PC platform in 1986, and have since become Europe's leading distributor of specialist hardware and software tools to the data and document management industry. With a wealth of knowledge and experience our professional consultants ensure that only the best products and services are selected to meet your requirements.
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