How attached are your customers?
Create a stronger union with HP Services & Avnet.
If your customers are investing in the latest HP Networking solutions, you can help them to extend the lifespan and optimise the business value that they get from this technology, by attaching HP support services to every solution.
HP Network Support Services offer a range of comprehensive proactive and reactive services to boost the availability and performance of your customers’ networks. Offering a wide range of service-level options to manage the networking infrastructure. HP Services reduce the risk of unplanned downtime, maximise the potential of technology investments with improved performance, and free up resources for business innovation.
- HP Networking Installation and Startup Services
- Reactive Hardware and Software Support
- Combination hardware/software support
- HP Mission Critical and Proactive Services
- HP Critical Advantage
HP Networking Installation and Startup Services
HP Networking Installation and Startup Services help to get HP networking devices up and running quickly with services ranging from preliminary solution planning and design to installation, configuration, device verification, device startup, and product briefing services. These services provided by HP qualified experts lead to reduced disruption of IT and business operations, and free up IT resources to focus on strategic business needs.
HP Networking Installation Service provides installation with reduced configuration during local HP business hours. HP Networking Installation and Startup Service offers services ranging from pre-installation planning, installation, configuration, device verification, device startup, and product briefing during local HP business hours. HP Factory Express Service provides an array of factory-customised, factory-configured, and factory integrated deployment services.
Reactive Hardware and Software Support
Reactive Hardware and Software Support offer protection against network downtime by extending the lifetime warranty coverage of your HP networking devices and increase the performance and availability of your network infrastructure. These services offer advanced levels of hardware repair and replacement response times:
- Ranging from next-business-day to 13x5 and 24x7 coverage with four-hour response to six-hour or 24-hour Call-to-Repair services
- 24x7 Software Technical Support Services that offer software updates and device-specific, 24x7 phone-in assistance for problem diagnosis and resolution
- Onsite contractual support that dispatches a service technician with your replacement hardware.
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Combination hardware/software support
- HP Support Plus provides HP Services engineers to deliver onsite hardware support and over-the-phone software support 13 hours per day, 5 days per week, and software updates (where applicable), as well as dispatch of a customer engineer onsite with 4-hour response time if the problem cannot be resolved remotely
- HP Support Plus 24 provides 24x7 hardware and software phone technical support and dispatch of a customer engineer onsite with 4-hour response time if the problem cannot be resolved remotely.
HP Mission Critical and Proactive Services
These services are designed to improve network operations, proactively address issues before they become a problem, and keep organisations up and running. The Proactive Select services menu offers a flexible way to purchase service credits based on individual requirements:
- HP Proactive 24 Service is an integrated hardware and software support solution that combines efficient proactive problem prevention with responsive technical support whenever it’s needed. An assigned HP account support manager serves as the primary contact for proactive services and provides access to HP’s broad base of technical resources
- HP Critical Service gives access to an account support manager to provide proactive onsite expertise, priority reactive assistance from the HP worldwide network of mission-critical response centres, and remote support tools to monitor the environment for potential problems. Customers can also have a dedicated HP team to evaluate how well their existing infrastructure meets availability needs, recommend ways to improve service levels, and help implement changes to enhance the management and control of technology processes and applications.
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HP Critical Advantage
HP Critical Advantage offers a combination of reactive and proactive services, with flexible credits to choose the services best suited to your customer’s needs. Reactive services offer the choice of 13x5, 24x7, or 6-hour Call-to-Repair services. With the choice of reactive hardware services, HP Critical Advantage includes 24x7 software support, 2-hour standard response, and expedited response from HP Global Mission Critical Solution Center support. Proactive services offered include remote support; firmware and software revision analysis; virtual and physical technology review; and account management services for performance tuning, capacity planning, and assistance.
Critical Advantage offers an assigned team of resources that provides a single point of accountability. A Critical Advantage account team includes an onsite account support manager for mission-critical hardware and software support, a remote support executive, and an onsite mission-critical hardware specialist. HP Critical Advantage is designed to help customers fully realise the potential of their technology investments, and address pain points and challenges associated with increasing utilisation, improving availability, and resolving complex infrastructure problems.
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