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HP Care Pack Service Level Descriptions
Extend product warranty with a wide choice of cost-saving support packages
HP Care Pack Services provide expert extended warranty support to help your customers keep availability, productivity, and ROI high - and total ownership costs low. You can choose from a full portfolio of fixed-price packages to match their needs, spanning every key IT support arena:
Hardware Support
Onsite and offsite support coverage for HP servers, storage systems and more. These easy-to-use, competitively priced packages let you select service levels, hours of coverage, and response times to suit your customers’ business and technology requirements.
Software Support
Help enhance return on investment on HP and selected third-party software. Giving direct access to HP Response Centre engineers for rapid problem diagnosis and resolution, usage assistance, and more, software support services also offer software updates at substantial savings.
Premium Hardware/Software Support
Increase infrastructure-wide performance and uptime with comprehensive, consistent hardware and software services at predictable package prices. Coverage includes onsite hardware support and over-the-phone software support with service hours ranging to 24x7, plus subscription savings on software updates.
Mission Critical Support
Extend standard warranty with these diverse services, designed to enhance stability, availability, and adaptability of critical infrastructure components. Expert proactive protection to helps defuse downtime risks, and time-to-resolution commitments to help rapid recovery when unforeseen problems occur.
Start-up and Implementation Support
Attach HP Services to get IT solutions up-and-running rapidly, efficiently, and with minimal disruption of ongoing operations. From preliminary planning and equipment delivery to installation, configuration, testing, and orientation, HP Care Pack Services enable prompt, trouble-free deployment.
Resources for download
HP Care Pack Services descriptions
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