HP Proactive 24 - Proactively enhance the stability and efficiency of your customers’ IT environment
Proactive 24 is an HP Care Pack extended warranty service – designed to improve the effectiveness of technologies across entire IT infrastructures. It establishes a collaborative relationship between your customer and HP that strengthens theirIT team and gives them rapid access to HP expertise as issues arise.
An assigned HP account manager serves as the primary contact for proactive services and enables access to a broad base of technical resources. The account manager works closely with IT staff to understand the environment and goals, document all the components of the infrastructure, recommend changes to improve performance and stability, and monitor ongoing operations through state-of-the-art remote tools.
When problems occur, the Proactive 24 solution delivers comprehensive assistance around the clock. It offers a 2-hour response time for software issues and a 4-hour onsite response commitment for hardware issue resolution.
Choose Proactive 24 Service when your customers need to:
- Enhance operational effectiveness with proactive problem identification and solutions recommendations
- Partner with technical experts who help coordinate support, provide hands-on assistance, and share knowledge and know-how with IT staff
- Rapidly access single-source support and expertise spanning the entire IT environment from servers to storage to networking
- Obtain personalised services tailored to their business environment and objectives
- Take advantage of remote monitoring
- Anticipate necessary change - and execute it correctly the first time
- Efficiently manage infrastructure resources to meet their performance objectives
Service highlights include:
- Service-level management
- Assigned account manager
- Account support plan
- Onsite support planning meetings
- Quarterly activity reviews
- One HP technical service engagement for selected hardware environments
- Availability management
- Site environmental survey
- System healthcheck assessment for central server
- Configuration, change and release management
- Semi-annual operating systems patch analysis and management
- Semi-annual storage firmware update recommendations
- Remote monitoring for event notification
- Incident and problem management
- 24x7 coverage
- 2-hour callback on software issues
- Phone number for problem resolution
- 4-Hour onsite response for hardware
Find out more about HP Care Pack Services
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